The VP Of Customer Success & Renewals will report directly to the COO and be responsible for driving customer satisfaction, growing and managing our customer success and support organizations and serving as the voice of the customer within Aerohive. Additionally he/she will be responsible for Aerohive’s renewals and expanding Aerohive’s licensing systems and processes. The VP of Customer Success & Renewals will be responsible for expertly managing the team, maximizing retention of our customers, and helping the company grow.
Driving higher retention - Create and implement tactics and processes to continuously increase customer retention rates. You will be responsible for building out new initiatives while improving the existing customer engagement model.
Ensuring your team engages with Aerohive customers in an Impactful and Effective Manner.
You will be responsible for ensuring that Support Engineers, Professional Services, Customer Success Managers (CSMs) are in touch with Aerohive customers at the right time with the right information to help our customers effectively manage their Aerohive products. You will be leading and resolving escalations from strategic customers and major alerts.
Scaling a high-performance team and culture - You will help foster and grow a high performing team as a coach and a mentor. In this organization, everyone’s actions have a tremendous impact on both our internal team and our customers. To that end, you must have an exceptional focus and influence on the attraction and retention of top talent.
Effectively managing the client services business – You will be responsible for revenue generation, forecasting, and profitability for support, professional services, maintenance, and subscription revenues for our customer organizations. You will work closely with our Sales and Finance organizations on a regular basis to ensure a continuing positive growth financial model.
License & Entitlement Enablement – You will be responsible for the technical enablement and management of Aerohive customer term via licenses and entitlement. Ensure direct and partners who implement our products will have an easy on-boarding experience and allow visibility and control of their license & term.
You are a nimble, adaptive, “roll up the sleeves” leader who is ready to both impact and shape a growing and successful company. You demonstrate highly effective decision-making, judgment, communication, and modeling of Aerohive’s core values.
Aerohive (NYSE: HIVE) enables our customers to simply and confidently connect to the information, applications, and insights they need to thrive. Our simple, scalable, and secure platform delivers mobility without limitations. For our customers worldwide, every access point is a starting point. Aerohive was founded in 2006 and is headquartered in Milpitas CA. For more information, please visit www.aerohive.com, call us at 408-510-6100, follow us on Twitter @Aerohive, subscribe to our blog, join our community or become a fan on our Facebook page.
Aerohive Networks is proud to be an Equal Opportunity Employer.